It is no secret that managing corporate communication networks has become extremely complicated. Gone are the days where a communications network was simply managing a single telephone system from Ma Bell. Now involved in the communications mix is data, video conferencing, IP telephony, and wireless services that make up the “corporate communications network”. Without a proper way to manage all these services, costs can easily spin out of control.
That is where telecom analytics can play a critical role. While it is a widely viewed perception that the cost for telecom services is viewed as decreasing (long distance as a flat fee is just one example), the fact is companies are consuming more of these services - which means companies are spending more. Telecom expense management solutions enable a company to understand what it is spending, analyze where it needs to add bandwidth or remove bandwidth. In addition, it provides insight into how much a company is paying for services such as wireless, which are not a fixed cost.
Even more important is the fact that “dashboards” provide network managers with immediate insight into total spend and spend broken down by vendor. In addition, the types of reports that can be generated are virtually limitless. Finally, having this type of information at your fingertips proves to be a powerful combination when negotiating new contracts and migrating to new network technologies.
Now these are just some quick examples of how companies can cope with the changing communications landscape. With cutting edge corporate communications technologies emerging everyday, the management of these services becomes even more important.